Shipping & Returns

Order Processing

Every Ashley Lauren Jewelry piece is handcrafted right here in the USA. If your piece is ready to ship, it'll head out within 1 to 2 business days (Monday through Friday), quick as popping a cork. If your piece is made to order, please allow 1 to 2 weeks for us to create it before it ships, because the best celebrations take a little planning. 🎉

Orders placed on weekends or major holidays start processing the next business day. During peak or holiday periods, processing and shipping times may run a little longer while we keep the party going for everyone.

Domestic Shipping

Orders under $300 can choose from:

USPS First Class (4 to 7 business days): $5
USPS Priority (3 to 5 business days): $10
UPS 2-Day Express (2 business days): $25

Orders of $300 or more ship free via USPS Priority, or UPS 2-Day Express if selected. Free shipping is basically the champagne toast of online shopping, and honestly, you deserve it. 🥂

Orders above $250 require a signature upon delivery. (Big purchases call for a proper hand-off, like accepting an award.)

Additional charges may apply for Alaska, Hawaii, and Puerto Rico.

Be sure to check your spam or promotions folder for confirmation and tracking emails so you don't miss the good news.

Orders returned to sender will be refunded per our return policy, plus an additional $20 handling fee.

Order & Delivery Questions

Can I cancel or edit my order after it's been placed? +

Change of heart? We get it. Email support@ashleylaurenjewelry.com with your order number within 24 hours of placing your order and we'll do our best to accommodate your request. Just know that once your piece is already in production, the confetti's already in the air and we may not be able to make changes.

I think my package is lost. What should I do? +

If you're unable to locate your package, contact us at support@ashleylaurenjewelry.com with your order number and we'll happily dig into the shipment details with you, no stress.

If tracking shows your package as "Delivered" but it's nowhere in sight, check with:

Members of your household
Neighbors
Building management or concierge (if applicable)
Your local carrier facility

Once a package is marked delivered by the carrier, it's considered successfully fulfilled, so any delivery concerns need to be reported within 3 days of the marked delivery date so we can properly assist. Time's the one thing we can't gift wrap and send back, so don't sit on it too long!

My package arrived damaged, tampered with, or missing an item. What should I do? +

Please inspect your order promptly upon delivery, before the celebration kicks off. Any missing items, missing components, incorrect items, damaged packaging, or signs of tampering must be reported to support@ashleylaurenjewelry.com within 24 hours of the carrier's recorded delivery time.

Please include:

Your order number
A description of the issue
Photographs of all items, packaging, pouches, boxes, and other contents received

Please hang onto the original shipping packaging and all contents while we review your claim, and we may ask for a few extra photos or details to help our investigation along.

Claims submitted after 24 hours or without the original packaging and supporting photographs may not be eligible for replacement or reimbursement. Submitting a claim doesn't automatically guarantee a replacement or refund, each one is reviewed based on the available info and carrier records.

International Delivery

We ship internationally via GlobalPost, because good taste doesn't stop at the border. 🌍 Rates typically run $15 to $20 depending on destination, and transit time is usually 2 to 4 weeks, though customs or holiday delays can occur (customs agents don't RSVP, unfortunately).

International orders are not eligible for return or exchange.
Ashley Lauren Jewelry isn't responsible for local customs duties or import taxes, those are on the recipient.
If you're unable to complete checkout from your country, reach out to support@ashleylaurenjewelry.com and we'll get you sorted.

Returns: Refund Policy

We want you to love every piece, but if something's not quite right, we've got you covered. Returns are accepted within 7 days of delivery. The applicable return fee listed below will be deducted from your refund.

Domestic Returns

Returns accepted within 7 days of delivery. Fees apply based on item value:

Under $300: Complimentary, on us
$300 to $1,000: $20
$1,000 to $2,500: $40
Above $2,500: 5% fee

For orders with more than 4 pieces, up to 4 may be returned for refund. Additional returns will be issued as store credit, so the party doesn't have to fully end, just downsize a little.

Other Return Info

Returns must be scanned at a USPS counter within 7 days of label issuance.
Returned items must include all original components, including earring backs, detachable elements, charms, chains, and accessories. Every piece needs its full outfit to come back to the party.
Returns aren't considered accepted until they've been received and inspected by Ashley Lauren Jewelry.
Refunds are issued within 3 to 5 business days after inspection.
Custom, sample, and altered items are final sale. Items sold as sets must be returned together, no breaking up the squad.
Express and Priority shipping charges are non-refundable.
Undeliverable or returned-to-sender orders incur a $20 handling fee.
We reserve the right to limit excessive returns or issue store credit for multiple orders placed within a short period.

To start your return, email us at support@ashleylaurenjewelry.com. We respond within 24 business hours, Monday through Friday, no ghosting here.

International Orders

We do not accept returns, exchanges, or resizing requests for international orders.

Please make sure your shipping address is correct, as we're not responsible for lost packages once delivery tracking has confirmed delivery.